Frequently Asked Questions

Quoting, Pricing, and Ordering

Is there a minimum number or shirts/garments that I need to place an order?

Nope. Pricing varies depending on the total amount ordered. When you contact us with an inquiry we will work with you to ensure the best possible price!

WHAT INFORMATION IS NEEDED TO PLACE AN ORDER?

The more details, the better! Generally, the type of garment, a breakdown of the sizes and an idea of what you want on it is enough to start the process. However, to expedite  your order and ensure everything is how you want it, the below list is recommended:

• PO # (if you have one)
• garment style #
• garment color
• break down of total quantity in sizes
• art, art file, and name for the design
• date you need the order
• ship to address
• ship method or pick up

Timeline, Production, and Shipping

How quickly can my order be done?

Our standard turnaround time is 10 working days from when you have approved your art mock up and we have your garments in house. We can turn things sooner if needed but this sometimes comes with an additional cost.

can i get my order in a day?

We will do everything we can to meet any timeline, even if that timeline is one day. The more information that you give us and the better the communication is, the faster we can work.

when does production start on my order?

Before any order heads to production the artwork must be approved and we must have your garments in house.

do you deliver?

We will make sure you get your garment on time, every time. While we will usually ship your order via UPS, Fedex or USPS, if we need to deliver it, we will! 

How do you handle backordered items?

 We count and log every garment that comes through our door. If there is any kind of discrepancy between your order and what we have received we will contact you immediately, This will not stop the art approval process but the order will not head to production until the discrepancy is resolved.

Can you use my UPS or Fedex number for shipping charges?

​Of course! We offer third party billing for UPS and Fedex.

Artwork and File Submission

What kind of artwork is required for screen printing?

For the best quality result, we would recommend using vector files (.ai, .pdf, .eps, or .svg). We can also use raster images (.psd, .pdf, .tif) at 300 DPI. If you are unsure if your artworks meets this, shoot us an email and we will let you know!

WHAT KIND OF ARTWORK IS REQUIRED FOR embroidery?

Most image types will work well for embroidery, but for the best quality we’d recommend vector files (.ai, .pdf, .eps, or .svg) or high-resolution raster images. Designing for embroidery can be tricky, however, as high-detail work doesn’t often render out on the final product. The best results use bold, large areas of stitching. We’d be happy to work with you on editing your art for optimal embroidery.

Does Classic Screen Print save my art files for reorders?

Of course! We strive to make your reorder experience a breeze and will use your past orders to help with future designs!